Dialpad and Ada, the Toronto-based maker of AI customer service agents, have agreed to combine, the companies said on 4 November 2026. Terms were not disclosed, but The Globe and Mail reported an all-share deal valuing Ada at about C$600m.
Why Dialpad, Inc. is buying Ada Support Inc. (Ada)
The companies said the combination brings Dialpad's voice network and speech models together with Ada's AI agents to build an agentic operating system for customer work, starting with customer service and later expanding into sales. Together they serve more than 50,000 companies.
“We’re bringing our companies together to change what customers can expect from a business.”
Deal terms and financing
Dialpad co-founder and chief executive Craig Walker will lead the combined company, with Ada chief executive Mike Murchison becoming chief AI officer. Existing customer contracts, pricing and integrations are unchanged. The companies are backed by investors including Andreessen Horowitz, GV, ICONIQ Capital, T-Mobile and Bessemer Venture Partners.
Regulatory approvals and timing
The transaction is expected to close on or about 12 November 2026.
Market context
Ada reached a valuation of US$1.2bn in its 2021 Series C round, according to BetaKit. The Globe and Mail first reported the deal, which Ada confirmed on 4 November.
