Five9 has agreed to acquire Level AI, an AI-native customer-experience platform, in a transaction valuing the company at about US$325m in cash, Five9 said on 5 November 2026.
Why Five9, Inc. is buying Ujwal, Inc. (d/b/a Level AI)
Five9 will sell Level AI applications on a standalone basis to enterprises not ready to move their contact centres to the cloud, and as part of its Genius CX Platform for its more than 4,000 customers. The two companies have worked together since 2022.
“Level AI will also give us a new way to reach enterprises that want AI today but aren't ready to move their contact center to the cloud.”
Deal terms and financing
The merger agreement sets aggregate consideration of US$325.0m in cash for Level AI's shares, options and warrants, subject to adjustments for cash, debt, transaction expenses and working capital, according to Five9's Form 8-K. The deal will be funded from Five9's balance sheet. Centerview Partners was Five9's financial adviser and Sidley Austin its legal adviser.
Regulatory approvals and timing
Five9's board approved the transaction unanimously and closing is expected in 2026.
Market context
Level AI, legally Ujwal, Inc., serves enterprises including Gusto, Chime, Empyrean and VistaPrint, handles more than one billion customer interactions a year and runs on its own Level AI Latitude family of models.
